Return & Exchanges

If your shoes are Unsuitable or just not what you expected we offer Free returns and exchanges within 10 days of purchase for items over R999, R100 for products under R999.

If you are unhappy with the product that you have purchased from us, we will pass a full credit within 30 days of purchase provided that the product is returned unused, in its original packaging and with a valid invoice. After the standard 30 day period, we cannot offer you a refund or exchange.To be eligible for a refund or exchange, all physical products must be packed in their original, unmarked packaging including any accessories, labels, free gifts and bonus items that came with the product.

Please note Sale items do not qualify for refunds only exchanges and store credit as they are final sale items.

Due to high shipping costs we cannot offer free returns on sale items. We charge R100 for a return that leads to a store credit and R200 for an exchange. This is purely to cover the courier costs.

Returns logged after 10 day period we charge:

Return for refund  - R100 for collection

Exchange – R200 for collection and delivery

  • Please contact us within 7 days of receiving your order.
  • Log a return by filling in the form below
  • We will collect the product from you in accordance with terms set out below
  • Please inform us If the collection address differs from the original delivery address
  • Once we have inspected the product and validated your return, we will exchange the item or process a refund
  • Please note that refunds can take 5 – 10 working days to reflect in your account
  • Please ensure the item is in it's original packaging and undamaged. If the packaging has been damaged due to  negligence, R100 will be deducted from your refund to cover the cost of replacing the items packaging.